New Key Performance
Indicators For Public Sector Banks
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On 14th August 2015, GoI has announced Indradhanush - a framework for bring
reforms in the pubic sector banks. One of the interesting and
crucial points in this framework is the changes suggested as per key performance
indicatros for public sector banks. We will discuss
below the same. Let us first under the changes.
The present system for the measurement of bank’s performance was a system called
Statement of Intent or popularly SoI. Under SoI, the banks used to come up
with their annual target figures based on certain criteria decided by Ministry
of Finance. These annual targets proposed by banks were then discussed
between the Ministry and banks and final targets were decided. The
experience indicated that this whole exercise took very long and sometimes the
targets for banks used to be finalized only towards the end of the year .
Now the new frame work has made sweeping changes in the same.
new framework of Key Performance Indicators (KPIs)
have been divided broadly into two parts :
The total marks to be allotted for quantifiable measurable criteria are 80.
(ii) The remaining 20 marks are reserved for measurement of qualitative criteria
which includes strategic initiatives taken to improve asset quality,
efforts made to conserve capital, HR initiatives and improvement
in external credit rating. The qualitative performance would be assessed
based on a presentation to be made by banks to a committee chaired by Secretary,
Department of Financial Services.
These changes will also impact the Branch heads and other field functionaries
including circle / regional / zonal heads of the banks, as now focus will shift
from the targets on increase in deposits and credits to other performance
parameters. As bank incumbents have to meet the new set of targets,
the lower functionaries across the bank too will be given targets based on what
bank now targets to achieve.
The full details of these are presented below :-
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A. QUANTATIVE PARAMETERS:
Improvement required to get full marks compared to previous
Efficiency of capital use
Return on Assets
Return on Equity
Cost (Overhead) as % of total income*
250 bps (reduction)
Cost (Expenses / provision for employees) as % of total
100 bps (reduction)
*Total income = Net Interest Income + Total
Growth/Diversification of business / processes
Fee Based Income as % of total income**
Increase in Retail Credit as % of total credit
Increase in number of Transactions through alternate
channels as % total transactions
Saving Bank : Improvement in share in total deposit
**Total income = Interest earned + Total
Impaired Assets as % of gross advances
100 bps (reduction)
Increase in Cash Recovery as % of opening gross
Zero Balance in total PMJDY accounts opened by the Banks
Less than 20%
For PMJDY Accounts : % of active Rupay Card vis-ŕ-vis total
Rupay Card issued by the Banks
% of eligible PMJDY Accounts, as per IBA guidelines,
disbursed overdraft facility by the Banks
AADHAR seeding of Bank Accounts
Share in enrolment in 3 Social Security Schemes vis-ŕ-vis
Bank’s share in Deposits (as compared to total of PSBs)
Share in Social Security Schemes equal to or greater than
Achievement of targets set under Pradhan Mantri Mudra Yojna
Growth in Housing Loans under Priority Sector as compared to
growth in gross Bank credit
Increase of 5% in total loans
Growth in disbursement of Education Loans (as compared to
disbursement in previous financial year)
The improvement achieved below maximum level will be
evaluated on proportionate basis of achievement. Marks
obtained in fraction will be rounded off to nearest unit.
For Financial Inclusion, score below maximum will be
evaluated as per specified matrix.
B. QUALITATIVE PARAMETERS:
Improvement in external credit rating
Improvement in external rating.
Strategic initiative taken to improve asset quality
Innovative initiatives taken by management to improve asset
Efforts made to conserve capital
Efforts other than capital infusion.
HR initiatives (skill development and talent management)
Innovative initiatives and rate of attrition.
Evaluation of Qualitative Parameters will be finalised by a
Committee chaired by Secretary (FS).
The above key indicators to assess the performance of the
incumbents of PS banks are quite different from the assessment based
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